Customer Service

Aalc knows there is nothing more frustrating than being put on hold when you have a question or an issue you need resolved right away. We have made getting that assistance as easy as possible for our customers. We offer several different ways to reach our customer service representatives so you get the help you need when you need it.

Telephone

Many customers find the easiest way to communicate with us is over the phone. We have a fully staffed customer service department whose only job is to answer customer calls and seek resolutions. It’s a quick way to reach us and get the answers you need.

Online Chat

If you don’t wish to be tied up on the phone while resolving your issues, our customers can choose the online chat option. You can “talk” in real time to one of our representatives through our website chat service.

Email

If you have a question or issue that does not require immediate assistance, you can contact our customer service department via e-mail. This feature can be accessed through our website with the “e-mail contact” option. Fill out the contact form with all of the pertinent information and our reps will check into the matter and then get back to you with an answer in a timely manner.

Whenever you are communicating with us, please make sure to have your account number and information handy to facilitate your inquiry.

Since all communications are handled in the order they are received by our office, there may be brief delays when contacting us by phone or e-mail particularly if it is a busy time of a day.

We recommend the online chat as the preferred method of communication with our customer service reps. It is the quickest and easiest way to reach them.

Our FAQ page is a great resource for all of the most common questions our customers ask. We suggest checking the FAQ page first to see if your answer is there. If you do not see your question there or require further clarification, please contact us by one of the methods above and we will be more than happy to help.

Testimonials

  • I am extremely satisfied with my experience with Socketti.com. The service works beautifully. You can choose from warehouses in whatever state works best for you. They have cheap shipping options, are very prompt, and are simple to use. Ordering merchandise to be shipped to Germany is so easy.


    Ucs Poilblan

  • I have used Socketti.com to ship several packages. What I like most is how reliable and efficient this service is. I use Socketti.com to get packages sent to Dubai, and I've never had a problem. They offer lots of shipping options, and I've saved so much money using this service.


    Annina Borghese

  • My packages were sent from the shipping warehouse in California all the way to Sweden in a matter of days. I couldn't be happier! This is an extremely trustworthy company, and their pricing structure can't be beat. Highly recommended. Thank you so much!


    Andrey Golyubev

  • I've used Socketti.com three times to order packages from the United States sent to Canada, and I am blown away by their level of service. They have very low fees, and their airmail shipping gets me my packages in record time. I recommend them to all my friends and colleagues.


    Nam Wan-Soo

  • My experience with Socketti.com has always been perfect. I've ordered everything from makeup to sporting gear, and have never had a problem. I especially like how many shipping options they have to Singapore. I get my orders quickly, and without a lot of fuss!


    Sandra Molnar

  • Living as an expat in Uruguay means that I don't generally have the option to order a lot of comforts from home I love. Socketti.com makes it easy and affordable to get the things I need, in a short amount of time, without having to pay a lot. Thank you for your excellent service!


    Dmitriy Bogdanov

  • I use Socketti.com all the time to get things that are either not available in Australia, or cost an arm and a leg to purchase. I can't begin to imagine how much money I've saved using this service. The best part is that it's so easy! I've used them for years, and I'm very happy.


    Sandra Racz

  • Packages ordered through Socketti.com arrive in Poland in almost no time, usually less than the amount of time quoted. Having the option to buy the things I need, at a reasonable cost, is extremely valuable to me and my business. Thank you for the great work.


    Venere Centa

  • Socketti.com is the only USA forwarding service I will use. Options for ordering products in Peru are pretty slim, and with this company I can get whatever I need. Their customer service is top notch, their processing is quick and easy, and I've never once had trouble getting my packages. Thank you!


    Armans Spagnol

  • For years, I've had trouble getting packages shipped to Nepal, but Socketti.com changed all that. I'm a firm believer in customer service, and this company has excelled in that area. My packages arrive quickly, safely, and without any fuss. I can't recommend them highly enough.


    Isabella Callara

  • I have never thought of myself as the kind of person who would be loyal to a company, but Socketti.com has changed my mind. I can finally get the things my family needs, shipped to Liberia at unbeatable prices. With every order, they show me again how trustworthy and professional a good company can be.


    Nikola Farkas

  • Amazing customer service! I recently had a package shipped to Costa Rica, and I was able to talk track my package the whole way. It arrived in perfect condition, a day earlier than expected. I'm really amazed, because their prices are so low! Definitely recommended.

    Artyom Volkov

  • I ordered a package to be sent to Paris, and it only took 3 days to get here. I really expected it to be longer, but Socketti.com moved it from their warehouse through customs without any problems. Their prices are very competitive. I will be using them again.

    Yeo Sung-Keun

  • Socketti.com is the only company I will use to get packages from the US to Cairo. I've used their services several times in just the last year, and every experience was absolutely perfect. Quick shipping, low prices, and their attention to customer service is impressive.

    Didier Gilbert

  • I live in Fiji, which can make ordering things pretty difficult. Socketti.com takes all the guesswork out of getting the things I need. Really impressed by how fast and easy using this service is. I especially love how I can combine multiple packages to save on shipping costs.

    Stephanie Szabo

  • I have never thought of myself as the kind of person who would be loyal to a company, but Socketti.com has changed my mind. I can finally get the things my family needs, shipped to Liberia at unbeatable prices. With every order, they show me again how trustworthy and professional a good company can be.


    Carlotta Mollica

Customer Support

Customer service is no joke at Aalc. We believe our customers’ success is our success and our representatives work to ensure your complete satisfaction. For support issues or questions, please email us info@socketti.com or call us
(800) 980-4407.

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